"Trust (along with generosity) is at the heart of civility). But cynicism has replaced the healthier emotion of trust. Cynicism is the enemy of civility: it suggests a deep distrust of the motives of our fellow [people], on trusting other even when there is risk. And so, because we no longer trust each other, we place our trust in the vague and conversation-stifling language of “rights” instead. … The proposition that all speech must be protected should not be confused with the very different proposition that all speech must be celebrated. … We should recognize the terrible damage that free speech can do if people are unwilling to adhere to the basic precept of civility, that we must sometimes rein in our own impulses - including our impulses to speak hurtful words - for the sake of those who are making the journey with us."